User Help

The Statement & Overdraft/Insufficient Funds Notice Options page is accessed from Customer Service > Account Management. The page allows you to choose your delivery method preferences (paperless or paper) for your statements and overdraft/insufficient funds notices. To select your preferred delivery method(s), click the appropriate button to the right of the account(s) that you desire to change. If a delivery method is not available for a specific account type, “Ineligible” will display in place of the delivery method button.

When selecting paperless as your delivery method: 

• You will need to have a valid e-mail address on file; if you do not have an e-mail address on file, you will be prompted to add one. Your e-mail address must contain the “@” symbol and a period (such as myemail@serviceprovider.com).
• Paperless statements & overdraft/insufficient funds notices are delivered as a PDF (Adobe® Portable Format). To access and retain a PDF file, you will need to download the free Adobe® Reader. 
• The paperless delivery terms and conditions will display. Scroll down to "Accept" to continue or "Decline" to return to the Statement & Overdraft/Insufficient Funds Notice Options page. If you decline, your changes will not be saved. 
• Your delivery method preferences will not immediately be updated if you’ve requested paperless for a business account. These requests will be reviewed and processed within 5 business days. If additional information is needed to process your request, we will notify you via the Message Center within Small Business Online Banking.
  
  

Deposit Account Options

• Paperless Overdraft/Insufficient Funds Notice: Stop paper delivery of your overdraft/insufficient funds notices and view/print your notices online for free. You’ll automatically receive an e-mail to let you know when an overdraft/insufficient funds notice is available in Online Banking.
• Paperless Statement: Stop paper delivery of your monthly statement and view/print your statements online for free. You'll automatically receive notice by e-mail each month to let you know that your statement is ready to view in Online Banking. Please note: When you opt to receive paperless statements, your overdraft/insufficient funds notices will also be set to paperless by default. You can change either option back to paper at any time.
• Paperless Statement with Images of Checks and Deposit Tickets: Stop delivery of your paper statement and view/print your statements containing check images and deposit tickets online. (Fee may apply.) You’ll automatically receive notice by e-mail each month to let you know that your statement is ready to view in Online Banking. Statements on file prior to selecting this option will not contain check images.
• Paper Overdraft/Insufficient Funds Notice: Receive your overdraft/insufficient funds notices by mail.
• Paper Statement: Receive your monthly paper statement. (Fee may apply.) You can still view images of your checks in the Posted Transactions section of the Account Activity page in Online Banking for up to 24 months.
• Paper Statement with Images of Checks and Deposit Tickets: Receive your monthly paper statement, plus images of your actual checks and deposit tickets. (Fee may apply.)
• E-mail Notice for Paper Statement: Add a free e-mail notice to a paper statement to let you know when your statement is available to view in Online Banking.

Credit Card Account Options

• Paperless Statement: Stop delivery of your monthly paper statement and view/print your statements online for free. You’ll automatically receive notice by e-mail each month to let you know that your statement is ready to view in Online Banking.
• Paper Statement: Receive your monthly paper statement by mail. There is no charge for a paper statement.
• E-mail Notice for Paper Statement: Add a free e-mail notice to a paper statement to let you know when your statement is available to view in Online Banking.