User Help

Update Password / Customer ID

This area allows you to change the Customer ID and Password you use to login to Online Banking.

To change your password:

  • Enter your current password
  • Enter your new password
  • Re-enter your new password to confirm
  • Select "Change Password" or select "Cancel" to return to the Customer Service main page
Password Requirements and Security Recommendations
  • Is between 8 and 32 characters in length
  • Contains both upper- and lower-case letters
  • Includes one or more numbers
  • Does not contain the same letter or number repeated 3 or more times consecutively, for example, AAA or 111
  • It may contain one or more of the following special characters: _ - ‘. , @ : ? ! ( ) $ \ /

Tips for Creating a Strong Password
Your password is a critical part of keeping your online information secure. Following these tips can help you create a stronger password – one that’s more difficult to guess.
  • Complexity is key. You can make your password more complex by making it longer (at least eight characters), as well as using a mix of characters as described below
  • Use a combination of upper- and lower-case letters, numbers, and special characters. You may also use one or more of the following characters: _-'.,@:?!()$\/
  • Use passwords that are easy for you to remember, but difficult for anyone else to guess. Personal information such as your birthdate, address, or child’s name can easily be discovered by anyone who knows you or has access to your wallet
  • Avoid using words that can be found in the dictionary
  • Try using the underscore to create a "passphrase" – a password made up of several words, such as "My_cat_Fluffy_is_2_years_old"
  • Or, think of a phrase you like and convert it to a password by using the first letter of each word (as well as numbers) and mixing upper- and lower-case. In the case of the above example, your password could be "McFi2YO"
  • Use different passwords for different systems. That way, if one becomes compromised, the others remain secure
  • Change your password periodically. Security sites recommend your password be changed every 30-60 days
To change your Customer ID:
  • Enter your current Customer ID
  • Enter your new Customer ID
  • Re-enter your new Customer ID to confirm
    Note: Your Customer ID must be 6 to 32 characters in length and consist of letters and/or numbers. Choose a Customer ID that is different from your password
  • Select "Change Customer ID" or select "Cancel" to return to the Customer Service main page
Customer ID Requirements
  • Is between 6 and 32 characters in length
  • Does not contain special characters
  • Is not similar to your password
  • Is not case-sensitive and should be a mixture of both letters and numbers