User Help

This area allows you to change the Customer ID and Password you use to login to Online Banking.

To change your password:

• Enter your current password
• Enter your new password
• Re-enter your new password to confirm
• Select "Change Password" or select "Cancel" to return to the My Profile page

• Is between 8 and 32 characters in length
• Must contain at least one upper-case letter and one lower-case letter
• Must contain at least one number
• Must contain at least one of the following special characters: - ‘ . , @ : ? ! ( ) $ \ / % ^ * + | { } [ ] ~ ` #
• Does not contain the same letter or number repeated 3 or more times consecutively, for example, AAA or 111
• Cannot be the same as your Customer ID
• Current Password and New Password cannot match

• Complexity is key. You can make your password more complex by making it longer (at least eight characters), as well as using a mix of characters as described below
• Use a combination of upper- and lower-case letters, numbers, and special characters. You must also use one or more of the following characters: - ' . , @ : ? ! ( ) $ \ / % ^ * + | { } [ ] ~ ` #
• Use passwords that are easy for you to remember, but difficult for anyone else to guess. Personal information such as your birthdate, address, or child’s name can easily be discovered by anyone who knows you or has access to your wallet
• Avoid using words that can be found in the dictionary
• Try using a favorite sport or hobby to create a "passphrase" — a password made up of several words, such as, “I enjoy baseball” can be "IEnj0iB@s3ba11.”
• Or, think of a phrase you like and convert it to a password by using the first letter of each word (as well as numbers) and mixing upper- and lower-case and special characters. Such as “My cat Fluffy is two years old”, so your password could be "McFi2YO."
• Use different passwords for different systems. That way, if one becomes compromised, the others remain secure
• Change your password periodically. Security sites recommend your password be changed every 30-60 days

• Enter your current Customer ID
• Enter your new Customer ID
• Re-enter your new Customer ID to confirm
  Note: Your Customer ID must be 6 to 32 characters in length and consist of letters and/or numbers. Choose a Customer ID that is different from your password
• Select "Change Customer ID" or select "Cancel" to return to the My Profile page

• Is between 6 and 32 characters in length
• Does not contain special characters
• Is not similar to your password
• Is not case-sensitive and should be a mixture of both letters and numbers